Refund Policy
Last updated: October 4, 2026
This policy explains how to request a review of a payment for a LeadsCrux subscription.
Refund eligibility
Refund eligibility depends on your plan terms, billing period, and reason for the request. Contact support so we can review your case under the billing policy applicable to your purchase. Submitting a request does not guarantee a refund.
Requesting a refund
Email info@leadscrux.com with your workspace email, invoice or transaction reference, purchase date, and the reason for your request. Do not include card numbers, security codes, or account passwords.
Payment issues
If you believe you were charged incorrectly or more than once, contact us with the relevant transaction references so we can investigate with our payment provider.
Refund processing
Payments are processed through Paddle. If a refund is approved, it is processed through the payment provider. The time until funds appear depends on the payment method and financial institution.
Subscription cancellation
Cancellation and refund requests are separate actions. To prevent future renewals, manage your subscription in the billing area. Cancellation does not automatically refund previous payments.
Contact Us
For questions about a charge or a refund request, contact our support team.
info@leadscrux.comPlease keep your invoice or transaction reference when contacting support.